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The Conflict Savvy Leader

Friday, August 27, 2021 at 8:45am and 10:15am

Date: Friday, August 27, 2021 Beginning at 8:45 AM
Session Duration
1:15

Learning Objective
- Establish ground rules that gain the trust and cooperation of both parties.
- Achieve lasting resolution despite conflicting account of the past events.
- Turn the blame into a shared responsibility for the future.

Session Description
Despite the painful costs of mistrust, 88% of employee’s report that their supervisors handle conflict poorly. Bridge the gap! Learn a proven, step-by-step process for permanently restoring collaboration between direct reports and other key members of your team. React with confidence when individuals pressure you to take sides and transform attitudes of “us versus them” into a unified search for solutions.

This session will cover how to: establish ground rules that gain the trust and cooperation of both parties; achieve lasting resolution despite conflicting account of the past events and turn the blame into a shared responsibility for the future.

Session Speaker

Leslie Fiorenzo

Coach With Leslie, LLC

More About Leslie Fiorenzo

Until 2019 Leslie was the Director of the Employee Assistance Center, with a focus on helping employers solve their trickiest people problems. She founded her own practice, Coach With Leslie LLC, in 2020 after hearing the frustrations around poor communication and ineffective conflict management in many organizations. Over her career she has taught 1000’s of professionals’ conflict resolution techniques and she knows what works, and what doesn’t. That’s why she wrote The Twenty-One Lessons for Mastering the Difficult Conversation. A lifelong learner, she obtained a master’s in human resource development from Western Michigan University. Always on the quest for tools to help her clients she has these additional certifications:

  1. 5 in 5 Performance Coaching© with IPV Consulting
  2. Thera-rising: Drama Free Workplace – Avoiding Self-Defeating Habits of Otherwise Brilliant People® and The Conflict Savvy Leader
  3. Conversational Management Facilitator
  4. Disc based learning tools