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Susan Ruhl

ICC, Inc.
7 Pillars of Reinforcement
Reinforcement's Impact on your ROI
Date: Sep 19, 2019 Beginning at 7:30 AM
Session Duration
1.00

Learning Objective
Increase understanding of the Forgetting Curve and its impact on your ROI Demonstrate the 7 pillars of reinforcement that need to be addressed in a good development program to achieve an impact on the organizational strategy. Provide practical tools for the participants to evaluate relevant programs

Session Description
If you were to look at your training, how effective would you say it is? How many of your learners remember more than 70% of the knowledge and skills learned during training? And how many of those learners actively changed their behaviors to increase their productivity and effectiveness? Chances are, very few of your learners have changed their behaviors to match your organization's learning objectives. For adult learning to occur, behaviors must be practiced regularly and over time. For adult learning to occur, behaviors must be practiced regularly and over time. In other words, reinforced. Only 10% of what we learn is from what we are taught using traditional lecture methods, 20% from social-based learning methods (talking with others to work through problems), and 70% comes from direct experiences and practice in realistic settings (Bersin, 2013). Reinforced learning represents that 70% and can actually boost learning retention to 90%.

More About Susan Ruhl

Susan is a founding partner of ICC Inc., and she is responsible for leading operations, finance and strategy. After starting operations in 2010, Susan has successfully led ICC to be named a “Top 100 Women-Owned Company” in 2014, 2016 and 2017. With more than two decades of business experience, Susan has developed a superpower for ending “business bloat” (inefficiencies, cross-purposes, and miscommunication) and retooling companies into sleeker, smoother, more strategically focused organizations. Susan is currently the Board Chair for OI Global Partners, a worldwide network of outplacement professionals. OIGP is one of the largest outplacement providers globally. After graduating from Marquette University with a degree in finance, Susan jump-started her career working for The Chicago-Tribune and Chiquita Brands. Entrepreneurial by nature, Susan also owned her own successful business working with clients that included Honey Baked Ham, Omni Netherland Plaza, the NFL, Cincinnati Bengals, and Museum Works Galleries.